Complain on XOLO

Hello,
 My name is Krupal Patel.
I just aware you about the XOLO. I know you think all phone are cheap but what you know about XOLO service?

You know..

  • XOLO don't have a Admin office.
  • you can't find any address of XOLO in xolo.in official website.
  • They are just provide only one single number which is XOLO care, no other number is provided because they haven't any office.
  • xolo.in which is official site look a http simple site. also if you want inquiry about any phone then you have to fill form, No any other number.
I had problem on charger so I sent charger to service centre threw courier (FEDEX) as telephonic talk threw xolo care on 25th june 2013, I also call many many times but yet not receive my charger. They only say wait for 2 days. nothing else. If I ask to transfer call to Head, then they simply tell all are busy.

My contact detail:
Name :          Krupal Patel
email id :       krupalpatel0@gmail.com
contact no:   +919428960905
COmplain id : 310000072343
Date of book complain : 25th june 2013

               IF YOU DONT BELIEVE JUST CALL TO XOLO CARE (180030100104) AND TELL MY COMPLAIN ID NUMBER.

             Please be aware about XOLO before buy. I attach both proof.
             1. proof of courier receipt that sent to service centre. Download link : http://www.mediafire.com/view/izfly55pq8mn3v8/fedex_from_xolo.jpg
             2. Proof of call to XOLO care.    Downlaod link : http://www.mediafire.com/download/bzmxjoxepd4o019/XOLO_call_date_10th_august_2013.AMR
              3. another call on 31/10/2013     Download link : https://drive.google.com/file/d/0B5DWz_tapRw9ckUxcEZiRG1wMmc/edit?usp=sharing
(Both are in very small size.)

NOW I AM GOING TO UPDATE ALL THAT PERSON WHO HAS SAME TROUBLE.



1. Name     :      Premkumar (From Chennai)
    problem :       Xolo Q800 and for some charging plug problem
    date of sent mobile : 21st august 2013
    Complain id : 310000095845
    Contact no. : 8939781120
    Mail sent to me from Premkumar :
Dear Krupal
This is Premkumar from chennai. I m also a victim of Xolo service. I bought Xolo Q800 and for some charging plug problem i gave them mobile on aug 21st and didnt get back till now. The girl who spoke to you Bindhu is the same one who spoke to me too. Have u filled any complaint? I m planning to do so. If you have already made a complaint please let me know. My contact no 8939781120.
Regards
Premkumar K




LETS MAKE A STRENGHT AGAINST XOLO.

6 comments:

  1. I have decided to buy a Xolo Handset, you help me a lot. I will go for any other brands. Not xolo.

    ReplyDelete
  2. Thanks Krupal Patel, I have decided not to buy any XOLO phones.

    ReplyDelete
  3. Guy's don't know if this will help you or not..but, services of Most of the brands like: HTC, Samsung, SOny, Motorola, Blackberry and others are also like XOLO. This is because the service provider of most of the brands is the same i.e., Redington India Pvt. Ltd. Don't know if you have noticed it or not but just check the Jobsheet ir visit nearset service centre or compare service centre details of diff. brands and you'll find the same address. So, the verdict of this is that it is not XOLO which is providing good service but is Redington. This is because our govt. is not taking any steps to ask these brands to take proper care of customers. Because we spend our hard earned money on their products.


    I am not a fanboy of XOLO but, just wanted to make you aware of this.

    Thanks.

    ReplyDelete
    Replies
    1. Mr. Harsh Dhawan,
      As you are talking about Redington India Pvt. Ltd. That is the another type of warranty. That is not official warranty that cover on Samsung, and other brand.
      Samsung give own service as I seen my jobsheet copy.
      Also one more thing in XOLO, WHERE IS THE SERVICE CENTRE?

      You know when you give your mobile to Xolo service centre, they send that to mumbai, they are not repair their.
      That is the main reason.

      Also Kindly listen two recording, after that you will understand.

      Delete
  4. This comment has been removed by a blog administrator.

    ReplyDelete

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